Refund policy
Based on the Refund Policy of SO'CROCHET, here is a summary of the return and refund terms:
1. Digital Products (Crochet Patterns)
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All sales are final: Due to the nature of digital downloads, once a pattern has been accessed or downloaded, it cannot be returned, exchanged, or refunded.
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Recommendation: Carefully review the pattern details, skill level, and requirements before purchasing.
2. Exceptional Circumstances
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If you encounter technical issues with your download or find a significant error in a pattern, you should contact support at support@socrochet.com.
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The team is committed to resolving issues, which may include providing a corrected file or, in rare cases, store credit.
3. Non-Returnable Items
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Digital patterns (once downloaded).
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Custom or personalized products.
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Perishable goods or personal care items.
4. Refund Process (If Approved)
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If a refund is approved under exceptional circumstances, it will be processed automatically to your original payment method within 10 business days.
For more details, you can visit the Refund Policy page directly on the website.